Frequently Asked Questions

Orders and Payments

How to order?
1. Choose and click on the product you wish to avail of to see the details.
2. Input the quantity.
3. Click the “ADD TO CART” button on the right.
4. You can continue shopping or check your shopping cart’s contents by clicking on the bag icon in the upper right corner.
5. Proceed with the payment by clicking the “GO TO CHECK OUT” button.
6. Provide the necessary details for your order/s to be processed.
7. Choose the shipping method, and provide the necessary details for the chosen method and then click Next.
8. Choose your payment method and click “PLACE ORDER”.
9. For payment through Credit Card, provide the necessary information to complete your payment.
  For payment through bank deposit, kindly take note of our bank details for bank transactions. Kindly settle your payments within 24 to 48 hours upon placing your orders to avoid automatic cancellation.
  For pick up, please take note of our Resource Center Schedule.
10. Review all the details at the Order Summary section before clicking the “PLACE ORDER” button.
11. Payment confirmation and processing of orders are within 24 to 48 hours. You will receive an email of payment and order confirmation.

What are the modes of payment?
- Credit Card through Paymaya. You can settle payment securely using your VISA and MasterCard Debit, Credit, or prepaid card after checking out your orders.
- Bank Transfer Payment. You use an online bank transfer service from your bank’s website or app and send your payment to our BDO Account number which will be shown upon check out. You may also use electronic money (Gash or Paymaya) bank transfer service. Just go to the e-money app and select bank transfer to BDO. Key in our BDO Account Name and Number which will be shown upon check out.

How to claim my orders?
- Store Pick-up
  1. Personal Pick-up: You may personally pick up your order from our Resource Center. You will only need to present the packing slip that will be emailed to you once your order is ready together with your valid Photo ID.
  2. Representative: You may also send your authorized representative to pick up your order. Please indicate the name of your authorized representative upon placing your order.
  3. Courier Services (Grab, Lalamove, JoyRide, HappyMove, etc.): For third-party courier services, you may arrange with your preferred courier service provider. All transactions, such as booking, coordination, and payment, must be accomplished and settled by the customer. Kindly indicate “Courier Service” upon placing your order.
- Shipping/Delivery (via LBC/J&T Express)
  - The shipping fee is determined by weight and destination of the order based on rates from LBC or J&T Express.

Cancellations of Orders/Payment Refunds/Damaged/Incorrect Orders
1. Orders can be canceled within three (3) days after it is placed/paid. You may send us an e-mail through estore.pilipinas@odb.org to submit your request. Orders that have been dispatched for delivery or shipping cannot be canceled.
2. For damaged/incorrect resources received, please send us an e-mail through estore.pilipinas@odb.org with a photo of the items within seven (7) days in order for us to assist you with the replacement or refund process.
3. After a proper investigation that will show items were sent incorrectly, the customer may settle any balance for the items received. Otherwise, items can be returned and replaced at no additional cost to the customer.
4. Refunds will only be processed by the bank through BDO or remittance centers through LBC or Palawan Express, deducting any remittance/processing fee from the total amount of refund. Processing of refunds will be within 7-14 business days after cancellation and we will send an e-mail with the details once done.
5. If the BDO account to be used for the refund is not under the customer’s name, an authorization letter duly signed by the account holder must be sent to us through e-mail granting the receipt of the refund amount. A copy of the deposit slip shall be emailed to the customer once the transaction is completed.

How long before my orders arrive?
- 1-3 working days for delivery within Metro Manila.
- 7 to 10 working days for delivery outside Metro Manila.
  *Please note that delivery times are out of ODB’s hands and are based on the courier’s standard delivery time.

How much is the shipping fee?
- Shipping rates depend on the quantity of your orders and your location. To be able to provide you an estimate, kindly send us the necessary details.

How do I track my order status?
- We shall provide you the tracking number of your order once picked up by the courier. You may visit their website to track your package.

I’m unable to use the Social Media login to the estore using Safari browser. What shall I do?
- If you are having difficulty logging-in or creating a new account using your social media credentials, please go to your settings/preferences and allow popups for ourdailybreadpilipinas.org.

Store Hours

What time the Resource Center opens?
- Resource Center is open from Mondays to Fridays (except holidays) from 9:30 am to 11:30 am and 1 pm to 4 pm.

Are you open on weekends or holidays?
- We are closed during holidays and weekends. We have selected Saturdays during the busy months.

Returns and Replacements

How can I return my item?
- All returns/exchanges must be done in the Resource Center from which the delivery was dispatched or picked-up.
- Return of items with print errors can be done within 7 days from the date of receipt together with the official receipt and are subject to approval.
- Exchanges can be done within 7 days from the date of receipt and items should be in very good condition, with the official receipt and are subject for approval.
- Returns and exchanges made in accordance with the Consumer Act of the Philippines and its implementing rules and regulations shall be honored by the Our Daily Bread Ministries Philippines Inc.